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We set up Wati's shared inbox so your sales and service teams answer customers from one official number, with routing, tags, quick replies and full conversation history.
When every employee has their own WhatsApp
Customers message different staff numbers.
Chats are lost when an employee leaves.
No one knows which chats are still unanswered.
Managers cannot measure response times.
A shared inbox built around your teams
| Business need | What DGPROJX builds |
|---|---|
| Operators and teams | Agent accounts, teams and permissions by department or branch |
| Routing | Auto-assignment by team, branch, language or rotation |
| Speed | Quick replies, tags and internal notes for common questions |
| Handover | Clear bot-to-agent rules, with the bot stopping once an agent replies |
| Visibility | Conversation status, open-chat views and response-time reports |
| History | Every conversation kept on the company account, not personal phones |
From first message to resolved chat
Illustrative workflow, configured to your process.
Standards we bring to every inbox
Operator-takeover rules applied the same way across WhatsApp, Instagram, Messenger and TikTok.
Team and routing structure agreed with managers before anything is configured.
Faster replies, no lost chats when staff change, and clear accountability for every customer conversation.
Explore related solutions
Frequently asked questions
Can several agents share one number?
Yes. Wati lets multiple agents work on one number; the number of seats depends on your Wati plan.
Can agents work from their mobile?
Yes. Wati has web and mobile apps for agents.
Can we see who answered each chat?
Yes. Every conversation shows the assigned agent and its full history.
Do customers see different numbers?
No. All agents reply from your one official business number.
Ready to bring every WhatsApp chat into one inbox? Let's plan your setup.
Book a free consultation with a senior consultant, or message us on WhatsApp.