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Turn WhatsApp Into a Sales and Service Channel

As a Wati partner, we set up your WhatsApp Business Platform with a shared team inbox, chatbots, broadcasts and CRM integration, built around your sales and service process.

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Home › Automation & AI › Wati WhatsApp Business
Business challenges

When WhatsApp runs on personal phones

Customer chats live on staff personal phones.

No record of who answered what, or how fast.

Broadcasts are sent manually, one by one.

WhatsApp leads never reach the CRM.

What we deliver

WhatsApp, set up as a business channel

Business needWhat DGPROJX builds
Official business channelWati account and WhatsApp Business API onboarding (platform provided by Wati)
Team inboxAgents, teams, routing rules, tags and quick replies
Automated first responseChatbot flows with permanent stop on agent reply
CampaignsApproved message templates and segmented broadcasts
CRM connectionContacts and conversations linked to Zoho CRM or Odoo
Multi-channelInstagram, Messenger and other channels in one inbox
Example workflow

From campaign to repeat customer

Campaign template sentCustomer repliesBot qualifiesRouted to branch teamOrder confirmedCRM updatedFollow-up template after delivery

Illustrative workflow, configured to your process.

From our project experience

Standards we bring to every Wati setup

A consistent operator-handover policy applied across WhatsApp, Instagram, Messenger and TikTok.

WhatsApp as the integration layer for a field-service Zoho implementation.

Integrations and tools
WatiWhatsApp Business PlatformInstagramMessengerZoho CRMZoho BiginOdooZapierMaken8n
Business benefits

Faster response, full conversation history, measurable team performance, and WhatsApp revenue tracked in your CRM.

Wati solutions

Everything you need to run WhatsApp as a business channel

Shared Team Inbox

One official number for your sales and service teams, with routing and full history.

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WhatsApp Chatbots

Bilingual flows that answer questions, capture leads and hand over to agents.

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Broadcasts & Campaigns

Approved templates, customer segments and scheduled campaigns you can measure.

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WhatsApp CRM Integration

WhatsApp leads, chats and follow-ups on one record in Zoho CRM or Odoo.

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FAQ

Frequently asked questions

Do we keep our existing number?

Often yes, after migration to the WhatsApp Business Platform. We check eligibility first.

Who pays Wati and WhatsApp fees?

Wati subscription and WhatsApp conversation charges are billed separately from our implementation services.

Can several agents use one number?

Yes, through Wati's shared team inbox.

What if WhatsApp rejects a template?

We write templates to meet Meta's policies and revise and resubmit when needed.

Ready to run WhatsApp like a business channel? Let's plan your setup.

Book a free consultation with a senior consultant, or message us on WhatsApp.

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