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Construction & ContractingManufacturingReal EstateServices & MaintenanceHealthcareRetailB2B Trading & DistributionLegal & Professional ServicesA Cloud Contact Centre Connected to Your Business
We implement Bevatel's Saudi cloud contact centre — calls, unified number, routing, recordings and live reporting — and connect it to Zoho CRM, Zoho Desk or Odoo so every conversation has context.
When calls slip through the cracks
Missed calls are never returned.
Calls are not recorded or reviewed.
Managers cannot see agent performance live.
Customer history is not on screen when the phone rings.
Cloud calling with customer context
| Business need | What DGPROJX builds |
|---|---|
| Cloud call centre | Bevatel cloud contact centre with queues, IVR and working hours (platform provided by Bevatel) |
| Unified number | 9200 unified number and landline lines without on-site hardware |
| Call routing | Distribution by team, branch, skill or language |
| Quality control | Call recording, live panel and performance reports |
| Customer context | Caller pop-up and call logging in Zoho CRM, Zoho Desk or Odoo |
| Omnichannel | Bevatel Business Chat and SMS alongside voice, with Wati for WhatsApp where needed |
From incoming call to follow-up
Illustrative workflow, configured to your process.
More than a call centre
Contact-centre activity feeds the same CRM your sales and service teams already use.
Supervisors manage quality from live dashboards instead of occasional spot checks.
Every call answered, logged and measured — faster response, clear accountability per agent, and customer history in one place.
Explore related solutions
Frequently asked questions
Do we need hardware or an on-site PBX?
No. Bevatel runs in the cloud, so agents work from a browser or softphone, in the office or remotely.
Can we keep our existing number?
In many cases, yes. We review number options with Bevatel, or you can add a 9200 unified number.
Who pays for Bevatel?
Bevatel subscription, numbers and call charges are billed by Bevatel, separately from our implementation services.
Does it work with Zoho and Odoo?
Yes. We connect calls to Zoho CRM, Zoho Desk or Odoo so agents see the customer record and every call is logged.
Want every call answered, logged and measured? Let's plan your contact centre.
Book a free consultation with a senior consultant, or message us on WhatsApp.