How to submit a ticket

1. Contact Name – your full name.
2. Phone – a mobile number we can call or WhatsApp, e.g. +9665XXXXXXXX.
3. Email – your business email. All ticket updates will be sent here.
4. Company Name – the company registered with DGProjX.
5. Issue Title – a short summary, e.g. "Cannot post invoices in Odoo".
6. Describe the Issue – what happened, which system/module, steps to reproduce, and any error message.
7. Priority – choose the level that reflects the business impact (see guide).
8. Click Submit. You will receive a confirmation email with your ticket number.

Choosing the right priority

• High – business stopped or critical function down (e.g. users cannot log in, invoicing or payroll blocked).
• Medium – a feature is not working correctly but you can still operate.
• Low – general questions, small changes, training or enhancement requests.

Tips for a faster resolution

• Submit one ticket per issue.
• Mention the user name and the exact screen or module affected.
• Reply to the confirmation email to add screenshots or more details.

For urgent matters you can also call us on +966 59 763 5900 or email info@dgprojx.com.