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We design Wati chatbot flows around your sales and service process: answering common questions, capturing lead details and handing over to the right agent at the right moment.
When the same questions take up the whole team
Agents answer the same questions all day.
Leads arrive after hours and wait until morning.
Lead details are collected inconsistently.
Bots and agents talk over each other.
Chatbots designed for business outcomes
| Business need | What DGPROJX builds |
|---|---|
| Conversation design | Flows mapped from your real customer questions and sales steps |
| Lead capture | Name, need, location and budget captured and saved to the contact |
| Self-service | Menus for prices, branches, working hours, order status and FAQs |
| Routing | Customers sent to the right team or branch based on their answers |
| Handover | The bot stops permanently once an agent replies, so customers never get mixed messages |
| Improvement | Flows reviewed against real conversations and refined after go-live |
From hello to qualified lead
Illustrative workflow, configured to your process.
Standards we bring to every chatbot
One operator-handover policy applied across WhatsApp, Instagram, Messenger and TikTok.
Bilingual Arabic and English flows written for Saudi customers.
Round-the-clock first response, cleaner lead data, and agents focused on the conversations that need a person.
Explore related solutions
Frequently asked questions
Can the bot speak Arabic and English?
Yes. We build bilingual flows and let customers choose their language.
Will the bot replace our agents?
No. It handles routine questions and hands over to agents for anything that needs a person.
Can the chatbot use AI?
Yes, where it adds value. We combine guided flows with AI answers based on your approved content.
Can we change the flows later?
Yes. We train your team to make simple edits and support larger changes.
Ready to answer every WhatsApp enquiry in seconds? Let's design your chatbot.
Book a free consultation with a senior consultant, or message us on WhatsApp.