Skip to Content
+966 59 763 5900info@dgprojx.com
Client SupportClient Loginالعربية
Odoo Field Service & Helpdesk

Every request answered. Every visit tracked. Every job invoiced.

Odoo Helpdesk and Field Service connect your customer requests, technicians, spare parts and billing.

Book a Free ConsultationDiscuss Your Service Operation
Odoo Silver PartnerImplementation · Training · Support
Home › Odoo Solutions › Field Service & Helpdesk
Business challenges

Where service operations lose money

Service requests arrive by phone, email and WhatsApp and get lost.

Technicians are scheduled on paper or in group chats.

Spare parts used on site are never recorded or billed.

Nobody measures response time or SLA performance.

What we deliver

A measurable, billable service operation

We separate standard Odoo capability from DGPROJX configuration and development, so you always know what you are getting.

Business needWhat DGPROJX configures or builds
One entry point for requestsHelpdesk teams, ticket channels (email, portal, web form), auto-assignment: Odoo Enterprise
Service levelsSLA policies, priorities and escalation
Field executionField service tasks, scheduling, mobile worksheets and customer sign-off
Parts controlSpare parts consumption linked to inventory
BillingService invoices from completed tasks or contracts
Customer communicationPortal, email notifications and WhatsApp updates through integration: DGPROJX integration
Example workflow

From request to service report

Customer RequestTicketSLA ClockField Service TaskTechnician ScheduledOn-site WorksheetCustomer Sign-offParts ConsumedInvoiceService Report

Illustrative workflow, configured to your process.

From our project experience

What we have delivered

Helpdesk inside a wider operations system

We delivered helpdesk alongside procurement, inventory and a vendor/client portal, so service requests and supplies came from the same data.

Maintenance and spare-parts contracting

We set up stock and service structures so field teams and stores work from shared, accurate data.

Integrations

Inventory, Sales, Accounting, Project, WhatsApp Business (Wati), contact centre (Bevatel) and customer portal.

Business benefits

Faster response, measurable SLAs, no unbilled parts or visits, and a service history for every customer and asset.

Can we manage maintenance contracts?

Yes, through recurring service orders or subscriptions. Design depends on your contract model.

Can customers raise tickets themselves?

Yes, via portal, email or web form, and WhatsApp through integration.

Odoo Field Service or Zoho FSM?

Both are strong. Odoo fits when service must share inventory and accounting in one ERP; Zoho FSM fits a Zoho-based front office. We advise after an assessment.

Turn service into a measurable, billable operation.

A free consultation with a senior consultant. No sales pitch, just a clear view of where to start.

Book a Free ConsultationChat on WhatsApp
Book a ConsultationWhatsApp