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Automation & AI

Answer Every Customer Instantly, Then Hand Over to Your Team

We build chatbots that handle common questions, capture leads and take orders, and stop the moment a human agent steps in.

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Home › Automation & AI › AI Chatbots
Business challenges

Where customer conversations are lost

Messages arrive after hours and on weekends with nobody to answer.

Agents answer the same ten questions all day.

Leads from social media are never logged in the CRM.

Bots that keep talking after a human joins frustrate customers.

What we deliver

Chatbots that know when to step aside

Business needWhat DGPROJX builds
24/7 first responseKeyword, menu and AI-assisted flows on WhatsApp and social channels
Lead captureQualification questions with leads pushed to Zoho CRM or Odoo
Sales and ordersProduct, branch and delivery flows that collect order details
Clean handoverBot stops permanently once an agent replies in that conversation
Campaign follow-upKeyword triggers that deliver assessments, catalogs or offers
QualityConversation tags, reports and regular flow tuning
Example workflow

From first message to human agent

Customer messageBot greets and identifies needFAQ answered or lead qualifiedLead created in CRMAgent takes overBot ends for that conversation

Illustrative workflow, configured to your process.

From our project experience

Rules we apply on every bot

A standing handover rule across all channels (WhatsApp, Instagram, Messenger, TikTok): the moment an operator replies, the bot session ends permanently for that conversation.

A WhatsApp keyword campaign: customers send "AUDIT" and automatically receive an assessment that feeds CRM leads.

Integrations and tools
WatiWhatsApp Business PlatformInstagramMessengerTikTokZoho CRMZoho FormsOdooAI model APIs
Business benefits

Faster response, more captured leads, lighter agent workload, and a better customer experience at every handover.

Related services and industries

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Services & Maintenance

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Healthcare

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FAQ

Frequently asked questions

Is the bot AI or rule-based?

Usually both: structured menus for orders and data capture, with AI used for understanding free-text questions where it is tested and reliable.

What happens when a human replies?

The bot stops for that conversation and does not restart.

What if the bot can't answer?

It offers a human agent and logs the question so we can improve the flow.

Let's design your first chatbot flow together.

Book a free consultation with a senior consultant, or message us on WhatsApp.

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